Office Policies

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday to Thursday:
8 a.m. – 5 p.m.

*We offer early appointments at 7:30am and late appointments until 6 pm a few times each month.

Our Mission

At Dr. Wilhite's office we take great pride in the reputation we have established in our community as the office that provides excellent orthodontic care. It is our goal not only to provide remarkable smiles but for our patients to enjoy coming to our office as well.

Appointment Policies

In order to provide excellent service, we must have adequate time to spend with each patient at every appointment. So that we can continue to provide excellent orthodontic care to our patients, it is important that our patients and their parents understand how we schedule our appointments.

Knowing that our patients are very involved in school, sports, work etc., we have worked very hard to develop a schedule that is fair to everyone. Our schedule is set up to accommodate short, routine office visits, and appliance checks in the afternoon or after school. This allows us to accommodate more families during these precious times, and also allows patients to have the majority of their orthodontic treatment provided during these peak-time hours without missing important classes or activities. Longer appointments will be scheduled in the morning hours primarily but we also have several long appointments available between the hours of 2pm- 3pm. The average appointment interval being 6-8 weeks usually results in patients only having to visit our office during school hours 2-3 times per school year.

Emergencies

In case of an emergency, please call first so that we may offer you an appointment time. If you drop by without an appointment, we may be out of the office or in a staff meeting and unable to handle your problem. An emergency consists of anything poking or scratching or cutting the cheeks or gums that cannot be taken care of with wax. Please contact us if you have a loose bracket. We have created this schedule to be fair to everyone and we appreciate your help in working with our appointment coordinators.

Cancellations/Rescheduling

As a courtesy to our patients we do have an automated system that text or email to remind you of your appointment. Please keep in mind however that if the power goes out, or in case of computer failure, you may not receive a text or email. For this reason, it is important that you keep up with your appointments. If you should miss an appointment the automated system will also text or email you to remind you to reschedule. Please remember that if you miss or cancel an appointment during "peak-time" hours, you may not be able to reschedule at those times.

If you should miss an appointment, the automated system will contact you to remind you to reschedule your appointment.

Wilhite Orthodontics

  • Wilhite Orthodontics - 132 Welton Way, Mooresville, NC 28117 Phone: 704-660-3266

2017 © All Rights Reserved | Website Design By: West | Login